Unlike my Time Warner experience, my communication with Master Lock was outstanding to the point they have a lifelong customer for any lock needs I will ever have.

In June '09 I purchased a set of three vinyl-coated weatherproof locks for our pool gates, we only needed two however the convenience of the same key set plus a spare lock was a bonus.

About 30 days later the first lock failed with all loss of the ability to turn the key. Last week, the other two followed suit. This lock set was only about $20, but darn it, I expect things to last.

I called Master Lock to see if something could be done and explain the situation. I was on hold for less than 30 seconds, and the lady the answered knew the model number of my lock by description only. Further, I learned that all their locks carry a lifetime warranty. Without skipping a beat she took my name, address, phone number and informed me three new locks are on the way.

All of this with no questions asked. I didn't need a receipt and I didn't need to send the locks in as "proof" they were broken. Thank you Master Lock.